Does it send messages to my customers automatically?
Only once you allow it. Nothing is sent until an administrator switches on Send reminders in Settings. From then on, email and SMS steps go out on schedule within your send hours and weekdays, and so do WhatsApp steps with an approved template when a WhatsApp module is connected. Call steps, and WhatsApp steps that cannot be sent automatically, are tasks for a person on the worklist.
Which channels can it use?
Email through your Perfex mail settings, SMS through the SMS gateway active in Perfex (Twilio, Clickatell, MSG91 or an SMS gateway module), call tasks, and WhatsApp: sent automatically through WhatsBot or the WhatsApp Cloud API module with Meta-approved templates, or as a chat-link task. A step on a channel that is not available or not allowed for that customer becomes a call on the worklist.
Does it send WhatsApp messages?
Yes, automatically, when WhatsBot or the WhatsApp Cloud API Business Integration module (both sold separately) is connected to your WhatsApp Business account. WhatsApp only lets a business start a conversation with a template Meta has approved, so you pick an approved template for each WhatsApp step and choose what fills its variables: name, invoice number, balance, due date, pay link. Without a module, without a template, or when WhatsApp refuses a message, the step becomes a worklist task with a ready chat link: one click opens WhatsApp with the reminder filled in. You can switch WhatsApp off in Settings.
Will customers get two reminders — ours and Perfex's?
Not if you switch on the take-over of Perfex's own due and overdue reminders. The module remembers each invoice's original setting and gives it back when you switch the take-over off, when the invoice stops being chased, and when you deactivate or uninstall the module.
Who can see staff costs and margins?
Only staff with the Profit or Staff Cost Rates permissions. Cost, margin and salary-based rates never reach anyone else, and staff with "view own" see only their own projects and customers. The planned cost, revenue and margin on the capacity schedule follow the same Profit permission. Capacity, Collections and Settings have their own permissions too.
How does it handle several currencies?
Money is never added up across currencies. Cost rates are in your base currency, so margins are calculated for projects and customers billed in the base currency. Others show their revenue and cost side by side with a notice. Receivables, ageing and the worklist are shown per currency.
Does Capacity know about holidays and leave?
Yes. You set working hours per weekday (and per person from a date), add company holidays by hand or import them from a CSV or .ics calendar file, and enter time off. If the Timesheets & Leave or HRM module is installed, its approved leave and holidays are read automatically, read only, and each source can be switched off. Time off always wins: a day off gets no booked hours, the booking is flagged, and utilisation is measured on available hours, so leave never lowers anyone's figures.
Can I plan work I have not won yet?
Yes. Book people tentatively on an estimate, a proposal, a lead or any named work, or book a placeholder role such as "Unassigned Designer" when you do not know yet who will do it. Tentative work is hatched and counted apart. When the estimate or proposal is accepted (or an estimate becomes a project, or a lead becomes a customer), the person who booked it gets a Perfex bell notification and Won Work to Confirm offers the booking on the schedule. Nothing is confirmed automatically.
Can several people plan the schedule at the same time?
Yes. Every booking carries a version, so if someone else moved or changed it a moment earlier, your change is not saved over theirs: the board shows the booking where it really is and tells you. Staff with "view own" see their own row and the bookings on their projects.
Does my data go to an AI company?
Only if you switch AI wording on and add your own key (OpenAI, Anthropic, Google Gemini or any OpenAI-compatible server), or reuse Perfex Brain Pro's AI settings. The AI never receives names, email addresses, phone numbers, links or invoice lines; merge fields are filled in afterwards on your server. A daily limit keeps costs predictable, and a reminder is never blocked by AI.
Do I need Perfex Brain Pro or another module?
No. Cash & Capacity works from core Perfex data: timesheets, expenses, projects, estimates, proposals, leads, invoices and payments. With Brain Pro installed you also get 25 widgets and two dashboard templates. For SMS steps you need an SMS gateway active in Perfex. The Timesheets & Leave and HRM modules are optional: when one is installed, Capacity reads its approved leave and holidays.
What are the requirements?
Perfex CRM 3.0 or newer (tested on 3.4.1), PHP 8.0 or newer, and the Perfex cron job running — reminders, budget alerts, scores and nightly figures all run from it. It works inside Perfex SaaS tenants.
Is it translated?
Yes, into English, Spanish, Portuguese (Brazil), French, German, Italian, Dutch, Turkish and Russian. Reminder templates can be written per language, and the customer response page follows the customer's language.
How do I get support?
Contact us through sellmycode.net. Six months of support are included with every licence. Please add your Perfex and PHP versions and a screenshot of Cash & Capacity › Settings › General.